Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website https://5gringos-aussie.com (referred to in this document as "5 gringos", "5 gringos", "we", "us", "our"). By accessing or using the website and any gaming services offered through it, you agree to be bound by these Terms. These Terms are effective as of 1 January 2026 and remain in force until replaced or updated in accordance with the provisions below.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: The company that owns and operates the website and provides the gaming services, namely Rabidi N.V., a private limited liability company incorporated under the laws of Curaçao, registration number 151791, with registered address at Scharlooweg 39, Willemstad, Curaçao. Due to corporate restructuring in the Curaçao jurisdiction, certain documents may also refer to Adonio N.V. as a related or successor operator; the currently active operator is indicated in the footer of the website.
• Payment Processor: Any affiliated or third-party entity that processes payments on behalf of the Operator, including without limitation Tilaros Limited, incorporated in Cyprus, and other authorised processors as may be engaged from time to time.
• Website: The online gambling platform accessible at 5gringos-aussie.com and any associated mobile or mirror versions, subdomains, and URLs made available for Australian players that are operated under the Curaçao licence number 8048/JAZ issued by Antillephone N.V.
• User or Player or you: Any natural person who accesses the Website, creates an account, or uses any of the services or products offered on or through the Website.
• Account: A personal user account registered on the Website in your name, which enables you to deposit funds, place bets, participate in games, and withdraw winnings, subject to these Terms.
• Services: All gambling, gaming, betting, and ancillary services provided through the Website, including but not limited to online slots, table games, live casino, bonuses, promotions, and customer support.
• Bet or Wager: Any sum of money staked by a Player on the outcome of a game or event offered through the Services.
• Game: Any casino, betting, or gaming product made available on the Website, whether developed by us or by third-party software providers, including live dealer games.
• Bonus: Any promotional value, including bonus funds, free spins, cashback, or similar incentives credited to a Player's Account under promotional offers, loyalty programs, or individual arrangements, which are subject to specific conditions and wagering requirements.
• Wagering Requirements: The total amount that must be wagered using Bonus funds or related winnings before the Bonus or associated winnings can be converted into real-money funds and withdrawn.
• KYC (Know Your Customer): The identity verification process that may include collection and review of identification documents, proof of address, payment method ownership documentation, and other information necessary to verify your identity, age, and eligibility.
• Restricted Jurisdiction: Any country or territory where accessing or using the Services is prohibited, restricted, or not in compliance with applicable laws or regulatory requirements, including jurisdictions designated by the Operator from time to time.
• Business Day: Any day other than a Saturday, Sunday, or public holiday in Curaçao or Cyprus, when banks are generally open for business.

Account Registration

Eligibility and Age Requirements

• Minimum Age: You may create an Account and use the Services only if you are at least 18 years old or of the legal age for gambling in your country of residence, whichever is higher. By registering, you expressly confirm that you meet this requirement.
• Australian Law Consideration: The Services are offered from offshore under a Curaçao licence and are not licensed by any Australian regulator. It is your responsibility to ensure that accessing and using the Website complies with the laws of your state or territory in Australia or any other jurisdiction where you are resident or located.
• Prohibited Users: Persons listed on self-exclusion registers, persons acting on behalf of third parties, and persons accessing the Website from a Restricted Jurisdiction are not permitted to register or use the Services.

Registration Process

1. Account Creation: To open an Account, you must complete the online registration form on the Website, providing accurate and complete information, including but not limited to your full name, date of birth, residential address, email address, and a chosen password.
2. Email Verification: After submitting the registration form, you may be required to verify your email address by clicking on a confirmation link sent to the email address you provided. The Operator may restrict or block access to your Account until such verification is completed.
3. KYC and Verification: At any time, including prior to your first withdrawal, we may request KYC documentation, such as:
   • Government-issued photo identification (passport, driver's licence, or national ID card);
   • Proof of address (utility bill, bank statement, or similar document not older than three months);
   • Proof of ownership of payment methods used (e.g., copy of card with masked digits, bank statement, e-wallet screenshot); and
   • Any other document deemed necessary to comply with anti-money-laundering (AML), counter-terrorism financing (CTF), fraud prevention, or regulatory requirements.
4. Refusal or Closure: The Operator reserves the right to refuse registration, suspend, or close any Account if:
   • the information provided is false, misleading, or incomplete;
   • we are unable to verify your age, identity, or eligibility; or
   • we reasonably suspect breach of these Terms, applicable law, or AML/CTF obligations.

User Obligations

• Accuracy of Data: You must ensure that all information provided during registration and throughout the use of the Account is truthful, accurate, and up to date. You must promptly update any changes through your Account settings or by contacting customer support.
• One Account Rule: You may hold only one Account with 5 gringos. Creation or use of multiple Accounts, including on different mirrors of 5gringos-aussie.com, may result in closure of all related Accounts and forfeiture of Bonuses and winnings.
• Password and Security: You are solely responsible for maintaining the confidentiality of your login credentials (username and password) and for all activity undertaken under your Account. You must:
  • not disclose your credentials to any third party;
  • implement reasonable security measures on your devices; and
  • notify us immediately via [email protected] if you suspect any unauthorised access or security breach.
• Use for Own Benefit Only: Your Account must be used solely for your own personal entertainment and not on behalf of any other person or for commercial, professional, or betting syndicate purposes.

Betting & Gameplay Rules

General Betting Rules

• Placing Bets: Bets or wagers are accepted only through your registered Account on the Website. A Bet is considered valid once it has been accepted and recorded by our systems, as evidenced by the transaction record in your Account history.
• Minimum and Maximum Stakes: Each Game or table has defined minimum and maximum Bet limits, visible in the game interface. The Operator may modify these limits at any time. Attempts to place Bets outside the permitted range will be rejected by the system.
• Game Rules: The rules of each Game, including payout tables and special features, are provided within the Game interface or help section and form an integral part of these Terms. By playing, you confirm that you understand and accept the applicable Game rules.

Bet Confirmation, Cancellation, and Modification

1. Finality of Bets: Once a Bet has been placed and confirmed by our systems, it cannot be cancelled or modified by you. It is your responsibility to check that all Bet details are correct before confirming.
2. Operator's Right to Void Bets: We may declare a Bet or Game round void, and adjust your Account accordingly, if:
   • a clear or manifest error (including technical error, misconfiguration, or typo) occurred in odds, pay tables, or Game functioning;
   • the Bet or outcome was affected by a technical failure of software, hardware, or networks; or
   • there is evidence of collusion, cheating, exploitation of bugs or glitches, use of automated tools (bots), or other fraudulent or abusive behaviour.
3. Interrupted Games: If your connection is interrupted during a Game:
   • for RNG games, the outcome may be determined by the system, and your Account will be credited or debited according to the result recorded on our servers; and
   • for live dealer games, your Bet may remain valid and the round will continue; the outcome recorded on the game server is final.

Conduct in Live Casino and Chats

• Respectful Behaviour: You must behave respectfully toward other Players, live dealers, and staff. The following behaviour is strictly prohibited in chats, live casino environments, or any other interaction channel:
  • insults, harassment, hate speech, or discriminatory remarks;
  • obscene, pornographic, or otherwise offensive content;
  • threats, intimidation, or incitement to violence; and
  • advertising, spamming, or posting links to competing or illegal websites.
• Prohibition of Fraud and Collusion: You must not:
  • collude with others or use multiple Accounts to gain unfair advantage;
  • exploit any software bug, loophole, or malfunction;
  • use automated software, robots, or scripts to play; or
  • engage in money laundering, bonus abuse, or any other unlawful conduct.
• Sanctions: In case of prohibited conduct, we may, at our discretion:
  • issue a warning or temporarily mute chat functions;
  • suspend or close your Account;
  • void Bets, cancel Bonuses, and confiscate associated winnings; and
  • report suspicious or illegal activity to relevant authorities or regulators.

Bonus Terms

Bonus Activation

• Eligibility: Bonuses may be offered as part of welcome packages, ongoing promotions, loyalty schemes, or personalised offers. Eligibility may depend on factors such as your country, currency, deposit method, or Account status. Promotions shown on 5gringos-aussie.com apply solely to Players registered on that Website.
• Activation Requirements: To activate a Bonus, you may need to:
  • make a minimum qualifying deposit in the amount specified in the relevant promotion;
  • enter a Bonus code during deposit (where required); or
  • explicitly opt in to the promotion via your Account or by contacting support.
  Details and conditions are set out in each specific promotion, which forms part of these Terms.

Wagering Requirements and Timeframes

1. Wagering: Unless otherwise stated, Bonus funds and any winnings derived from Bonus funds are subject to wagering requirements. For example, a Bonus may need to be wagered a specific multiple (e.g., 35x or 40x) of the Bonus amount and/or deposit amount before related funds may be withdrawn. The exact multiple, eligible Games, and contribution percentages are specified in the promotion.
2. Contribution of Different Games: Different Games may contribute differently towards wagering requirements. Typically:
   • most video slots contribute 100%;
   • selected slots or jackpots may contribute 0% or a reduced percentage;
   • table games and live casino may contribute at a lower rate or 0%.
   The applicable contribution schedule is provided in the Bonus conditions.
3. Time Limits: Bonuses are usually subject to strict timeframes (e.g., 7 - 30 days from activation) within which wagering requirements must be met. Timeframes and expiry dates for ongoing campaigns on 5gringos-aussie.com are set so that no Bonus extends beyond 31 December 2026 unless expressly stated otherwise.

Prohibited Games and Actions

• Excluded Games: Certain Games or categories (e.g., progressive jackpots, specific high-variance slots, or live dealer games) may be excluded from or limited in Bonus play. Wagers on excluded Games will not count towards wagering and may result in cancellation of the Bonus and related winnings.
• Irregular Play and Abuse: The following, among others, may be treated as Bonus abuse or irregular play:
  • placing single Bets of disproportionately high value relative to the Bonus (for example, exceeding a stated maximum Bet while wagering a Bonus);
  • hedging Bets, low-risk strategies, or using multiple Accounts to clear wagering requirements;
  • delaying game rounds or using game features (e.g., saving free spins or bonus rounds) for later play after wagering has been completed; and
  • depositing and withdrawing immediately after receiving a Bonus without reasonable game activity.
• Consequences: In case of Bonus abuse or breach of Bonus rules, we may:
  • remove the Bonus and associated winnings;
  • recalculate your balances based on standard play without Bonus advantages; and
  • restrict your eligibility for future promotions or close your Account.

Combining Promotions

• One Bonus at a Time: Unless explicitly stated otherwise, only one active Bonus or promotion may apply to your Account at any given time. You may not combine multiple Bonuses on a single deposit or game round.
• Order of Use: If both real-money funds and Bonus funds are available, real-money funds are generally wagered first. Specific rules on funds order are detailed in the relevant promotion.
• Right to Modify or Withdraw: The Operator reserves the right to amend, suspend, or withdraw any Bonus or promotion at any time, subject to honouring rights that have already been validly accrued by Players before the date of change, to the extent required by applicable law.

Payments & Withdrawals

Deposits

• Deposit Methods: We may offer a range of deposit methods, including (where available in your region and at the Operator's discretion) credit/debit cards, prepaid cards, bank transfers, e-wallets, and certain cryptocurrencies. The precise list of methods for Players accessing 5gringos-aussie.com from Australia will be displayed in the cashier section.
• Limits and Fees: Minimum and maximum deposit amounts vary by method and may be changed from time to time. Any fees charged by us will be clearly disclosed in the cashier; however, your bank, card issuer, or payment provider may apply additional fees or currency conversion charges, which are outside our control.
• Funding of Account: Deposited funds are credited to your Account balance once confirmed by the payment provider. Funds deposited must originate from a payment method in your own name; use of third-party payment methods is prohibited.

Withdrawals

1. General Conditions: You may request a withdrawal of your available balance (subject to KYC, wagering requirements, and these Terms) via the cashier. We reserve the right to pay withdrawals using the same method and currency as used for deposits, where technically feasible.
2. Verification: Before processing a withdrawal, we may require full completion of KYC checks. Failure to provide requested documents within a reasonable period may lead to cancellation of the withdrawal request and possible Account suspension.
3. Processing Times: Internal processing of withdrawals is typically undertaken within a commercially reasonable timeframe (for example, within 1 - 3 Business Days after approval), but actual receipt of funds depends on the processing times of banks and payment providers, which may extend beyond this period.
4. Limits: Withdrawal limits (per transaction, per day, per week, or per month) may apply and are displayed in the cashier or communicated by customer support. Higher limits may be considered for VIP Players at our discretion.

Special Payment Provisions

• Fees: We endeavour to process withdrawals without charging internal fees. However, where repeated withdrawals and deposits are made without proportionate gambling activity, or where specific methods incur higher costs, we reserve the right to charge a reasonable processing fee, which will be notified to you in advance.
• Anti-Money-Laundering: To comply with AML/CTF obligations under Curaçao law and general industry standards, we may:
  • require wagering of deposited funds at least once before allowing withdrawal;
  • perform enhanced due diligence on large or unusual transactions; and
  • report suspicious transactions to relevant authorities where legally required.
• Currency and Exchange Rates: Where currency conversion is necessary, conversions are carried out at rates determined by your bank or payment provider. We are not responsible for exchange rate fluctuations between deposit and withdrawal.

Refunds, Reversals, and Chargebacks

• Refund Policy: Once a Bet has been properly placed and accepted, and the Game outcome determined, deposits and wagers are generally non-refundable. In exceptional circumstances (e.g., manifest error or technical malfunction), we may, at our discretion, refund or adjust affected Bets or balances.
• Bonuses and Refunds: If funds that were subject to a Bonus are refunded, the associated Bonus and any related winnings may be cancelled.
• Chargebacks: If a chargeback or payment reversal is initiated by you or your payment provider:
  • we may suspend or close your Account;
  • we may deduct the amount of the chargeback and any related fees from your balance; and
  • we may seek to recover unpaid amounts through lawful collection procedures.

Limitation of Liability

Operator's Obligations

• Fairness and Integrity: We commit to providing the Services with reasonable skill and care and to ensuring that Games operate fairly in accordance with their published rules. Random number generator (RNG)-based Games are provided by reputable software suppliers and are subject to testing and certification in line with the Curaçao licence framework.
• Accuracy of Results: Game outcomes are determined by the Game's RNG or, in the case of live dealer Games, by the actual physical game process as captured and recorded by our equipment. The result stored on our or the game provider's server is final and binding.
• Security: We implement reasonable technical and organisational measures to protect your data and funds against unauthorised access, loss, or misuse, in accordance with our Privacy Policy and applicable data protection principles.

Exclusions of Liability

• Technical Failures: To the maximum extent permitted by law, we are not liable for:
  • any loss, damage, or inconvenience caused by interruptions, delays, or failures of the Website, servers, software, or networks, whether due to maintenance, upgrades, internet issues, or external events beyond our reasonable control; or
  • any corruption or loss of data, communication or line failures, distributed denial-of-service (DDoS) attacks, or viruses that may affect your device or connection.
• User Equipment and Connectivity: You are responsible for the condition and configuration of your hardware, software, and internet connection. We do not accept liability for any problems or losses arising from your equipment, connection, or incompatibility with our systems.
• Indirect and Consequential Loss: We shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages whatsoever, including but not limited to loss of profits, loss of business, or loss of opportunity, arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages.

Maximum Liability

• Cap on Liability: Without prejudice to the above exclusions and to the extent permitted by law, our total aggregate liability to you arising out of or in connection with your use of the Website or Services, whether in contract, tort, negligence, or otherwise, shall not exceed:
  • the amount of the Bet or Wager that gave rise to the dispute; or
  • where the claim does not relate to a specific Bet, the amount of your net deposits on the Website during the 90 days preceding the incident, up to an overall maximum amount reasonably proportionate to the dispute.
• Non-Excludable Rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including any statutory rights that may apply to consumers under their local laws.

Intellectual Property Rights

Ownership

• Website Content: All intellectual property rights in and to the Website and Services, including but not limited to text, graphics, logos, trademarks, trade names (including "5 gringos" and any stylised forms), designs, animations, audio-visual content, and layout, are owned by or licensed to the Operator and are protected by copyright, trademark, and other intellectual property laws.
• Software and Games: The software code, algorithms, and Game content provided on the Website are owned by the Operator or its third-party licensors. You are granted only a personal, non-exclusive, non-transferable, revocable licence to use the Website and Services for your private entertainment on your own device.

Restrictions on Use

• No Unauthorised Copying or Distribution: You may not, without our prior written consent:
  • copy, reproduce, modify, adapt, translate, or create derivative works of any part of the Website or its content;
  • distribute, sell, rent, lease, sublicense, or otherwise make available the Website, the software, or any Game content to third parties; or
  • frame or mirror any part of the Website on any other site.
• Reverse Engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the software or Games, except to the limited extent permitted by mandatory law that cannot be excluded by agreement.
• Trademarks: Any use of our trademarks, trade names, or logos in connection with 5gringos-aussie.com or 5 gringos, except as expressly allowed by these Terms or by prior written consent, is strictly prohibited.

Privacy & Data Protection

• Privacy Policy: The collection, use, storage, and sharing of your personal data when you use 5 gringos are governed by our Privacy Policy, which is available on the Website and forms an integral part of these Terms. By accepting these Terms, you acknowledge that you have read and understood the Privacy Policy.
• Data Processing: Your personal data may be processed by the Operator, its group entities, and authorised service providers (including payment processors such as entities based in Cyprus) for purposes including Account administration, KYC/AML checks, provision of the Services, risk management, responsible gambling, and compliance with legal obligations.
• Data Protection Standards: We implement appropriate technical and organisational measures to protect your data and strive to ensure that any transfers of data are carried out in accordance with applicable data protection laws and industry standards through at least the end of 2026.

Changes to Terms

Right to Amend

• Updates: The Operator may amend, modify, or replace these Terms at any time where reasonably necessary for legal, regulatory, technical, or business reasons, or to reflect changes in the Services, provided that such changes do not adversely affect rights already accrued by you to the extent required by law.

Notification of Changes

• Methods of Notice: Material changes to these Terms will be communicated to you by one or more of the following methods:
  • an on-site banner or pop-up notice on 5gringos-aussie.com upon your next login;
  • an email sent to the address registered in your Account; or
  • publication of the updated Terms with a revised "effective date" at the top of the document.
• Effective Date: Unless otherwise stated, changes take effect from the date indicated in the updated Terms. Continued use of the Website or Services after that date constitutes your acceptance of the revised Terms.

Your Options in Case of Disagreement

• Right to Discontinue Use: If you do not agree with any updated Terms, you must immediately stop using the Website and Services, close your Account, and request withdrawal of any remaining real-money balance (subject to standard verification and withdrawal procedures).
• Transitional Measures: Where legally required, we may continue to apply the previous version of the Terms to Bets already placed or promotions already accepted before the effective date of the updated Terms.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for Action: We may suspend, restrict, or close your Account, and/or withhold funds where we reasonably believe that:
  • you have breached any provision of these Terms or applicable law;
  • you have provided false or misleading information, or failed to complete KYC verification;
  • you have engaged in fraud, money laundering, Bonus abuse, collusion, or other prohibited conduct;
  • you are using the Services from a Restricted Jurisdiction or on behalf of a third party; or
  • we are required to do so by law, regulation, court order, or competent authority.
• Temporary Suspension: While an investigation is ongoing, we may temporarily suspend your Account and freeze funds. We will endeavour to complete investigations and resolve matters within a reasonable timeframe.

Player-Initiated Termination

• Closing Your Account: You may request closure of your Account at any time by contacting customer support at [email protected]. Before closure, you may be asked to withdraw your remaining real-money balance (subject to verification and any applicable limits).
• Self-Exclusion and Responsible Gambling: Where available, you may request self-exclusion or temporary account limits in accordance with our responsible gambling tools and policies, as described on the Website.

Effect of Termination

• Refunding of Funds: Upon closure of your Account by us or by you:
  • we will, subject to AML/CTF and other legal obligations, pay out any remaining real-money balance to you using an appropriate payment method; and
  • Bonuses and Bonus-derived winnings that are not yet fully cleared (wagering incomplete or other conditions not met) will be cancelled unless otherwise required by law.
• Retention of Records: We may retain records and personal data after Account closure for the period required or permitted by applicable law, including for AML/CTF, tax, and regulatory purposes, generally up to and including the end of 2026 or longer if legally required.

Governing Law & Jurisdiction

Applicable Law

• Governing Law: These Terms, your use of the Website and the Services, and any disputes arising out of or in connection with them are governed by and construed in accordance with the laws of Curaçao, without regard to conflict-of-laws principles.
• Australian Considerations: The Services are offered to Australian Players from offshore and are not authorised or licensed by any Australian regulator. Nothing in these Terms constitutes an admission that Australian law applies to the operation of the Website, but mandatory consumer protection provisions of Australian law may apply to you as a resident where they cannot be excluded.

Dispute Resolution

1. Internal Complaints Procedure: If you have any complaint regarding the Services or these Terms, you should first contact our customer support at [email protected], providing full details of your complaint, including your username, transaction references, and any relevant evidence. We will endeavour to investigate and respond within a reasonable time.
2. Escalation: If, after completing the internal complaint process, you are not satisfied with the outcome, you may have the option to escalate to an independent body or to utilise any dispute resolution mechanism made available in accordance with our licensing conditions under Curaçao licence 8048/JAZ. Details of such mechanisms, if available, will be provided upon request or published on the Website.
3. Courts of Curaçao: Subject to any applicable alternative dispute resolution mechanism, you agree that the courts of Curaçao shall have non-exclusive jurisdiction over any dispute arising out of or relating to these Terms, your use of the Website, or the Services.

Contact Information

If you have any questions, complaints, or requests relating to these Terms, your Account, or the Services provided by 5 gringos in connection with 5gringos-aussie.com, you may contact us using the following details:

• Customer Support Email: [email protected] (primary contact for Account issues, gameplay questions, complaints, and responsible gambling requests)
• General Information Email: [email protected] (general enquiries about the Website and services)
• Payments-Related Email: [email protected] (queries regarding deposits, withdrawals, and payment processing)
• Press Enquiries: [email protected]
• HR / Careers: [email protected]
• Official Website: https://5gringos-aussie.com

Operator and Legal Address

• Licenced Operator: Rabidi N.V. (or its duly designated successor operator, such as Adonio N.V., as indicated in the Website footer)
• Registration Number: 151791 (Rabidi N.V.)
• Registered / Legal Address: Scharlooweg 39, Willemstad, Curaçao

For formal legal notices, please clearly mark your correspondence as "Legal Notice - 5gringos-aussie.com" and send via email to [email protected]. Where a physical mailing address for legal correspondence is required, please request confirmation of the appropriate address from customer support, as regional or processing addresses (including those related to Cyprus payment processing) may be subject to change or clarification.