Responsible Gaming

Responsible gaming at 5 gringos on 5gringos-aussie.com is based on the principle that gambling must remain a form of entertainment, not a way to make money or solve financial problems. Our goal is to help you make informed, conscious decisions about how, when, and how much you play, and to provide clear tools to prevent gambling-related harm. The operator (Rabidi N.V. / Adonio N.V., licensed in Curaçao under 8048/JAZ) and its payment service partners treat responsible gaming as a core obligation. If you ever feel your gambling is becoming problematic, our support team is available to help you understand the tools available (limits, time-outs, self-exclusion) and to direct you to professional and confidential support resources in Australia and internationally.

Risk Awareness

Gambling carries financial and psychological risks. On 5gringos-aussie.com, operated for Australian players from an offshore jurisdiction, you should always assess your behaviour and exposure to loss. Early recognition of problematic patterns allows you to take effective protective steps in time.

Common signs of gambling problems

• Increased frequency and intensity: You are placing bets more often, with higher stakes, or chasing losses by immediately returning to play after losing.
• Preoccupation with gambling: You frequently think about 5 gringos or other gambling (planning sessions, thinking about past wins/losses) when you should be focusing on work, study, or family.
• Loss of control: You find it hard to stick to a budget or time limit; you play longer than intended or spend more than you originally planned.
• Financial pressure: You borrow money, use credit cards, delay bills, or sell assets to fund gambling, or you depend on a "big win" to resolve debts.
• Impact on relationships and work: You lie or hide gambling from family, miss work or study, or become irritable, anxious, or withdrawn because of gambling.
• Emotional distress: You feel guilt, shame, anxiety, or depression linked to your gambling, yet continue to gamble despite negative consequences.

Self-assessment checklist

Consider the following statements carefully. If you answer "yes" to several, we strongly recommend using our protection tools and contacting a professional support service.

• 1. I often gamble longer than I planned, even when I am tired or stressed.
• 2. I spend money on gambling that I need for rent, food, bills, or other essentials.
• 3. I have tried and failed to cut down or stop gambling on 5gringos-aussie.com or other sites.
• 4. I feel restless, irritable, or upset when I cannot gamble.
• 5. I gamble to escape problems, negative emotions, or to feel relief from stress.
• 6. I hide the amount of time or money I spend gambling from people close to me.
• 7. I have borrowed money, taken cash advances, or used credit to finance gambling.
• 8. I rely on winning back losses as a way to solve my financial problems.

Important: This checklist is not a diagnosis, but a tool to help you recognise risk. If you are concerned, seek professional help and consider using our time-out or self-exclusion options immediately.

Limits & Tools

5 gringos on 5gringos-aussie.com provides account-based tools to help you control how much time and money you spend. These tools are designed to support early intervention and to comply with prevailing responsible gambling standards for Australian-facing offshore operators.

Deposit limits (daily, weekly, monthly)

You can set personal deposit limits to control how much money you can add to your account over specific periods.

1. Access your account: Log in to your player account at 5gringos-aussie.com and go to the "My Account" or "Profile" section.
2. Open the responsible gaming menu: Select "Responsible Gaming", "Limits" or a similarly named subsection (wording may vary slightly in the interface).
3. Choose limit type: You will see options such as:
   • Daily deposit limit (e.g. maximum AUD 100 per 24 hours)
   • Weekly deposit limit (e.g. maximum AUD 300 per 7 days)
   • Monthly deposit limit (e.g. maximum AUD 1,000 per 30 days)
4. Enter your numbers: In the relevant field, enter the maximum amount you can afford to lose comfortably within that period. Be conservative and treat all deposited funds as money you may lose.
5. Confirm and save: Review your chosen limits and confirm. The system will apply the new limits to your future deposits. Increases to limits may be subject to a cooling-off period, while decreases usually take effect immediately.

Protection note: Once a limit is active, you will not be able to deposit above that amount until the period resets. This is a key harm-minimisation safeguard.

Time limits and session control

To prevent excessive play, you can monitor and restrict the time you spend logged in.

• Session timer: In the "Responsible Gaming" section, you may enable a session timer that reminds you when you have been logged in for a set period (for example, 30, 60, or 120 minutes). You will receive on-screen notifications prompting you to take a break or log out.
• Daily play-time limit: Where available, you can set a maximum number of hours per day that you can remain in active play. Once reached, your session will end and you will be unable to resume play until the next day.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel you need a short pause from gambling, you can use the time-out function.

1. Go to Responsible Gaming: After logging in, open "My Account" > "Responsible Gaming" > "Time-Out" or "Cool-off".
2. Select duration: Choose a short-term break period, such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Read the description of what the time-out entails, then confirm. In some cases, you may need to re-enter your password.
4. Effect of time-out: During the time-out:
   • You will not be able to place bets or deposit.
   • Access to certain account functions may be restricted.
   • You may still be able to log in to view your balance and account information, depending on system configuration, but you will not be able to gamble.
5. Expiry: After the selected period, access to full account functions is automatically restored unless you choose a longer restriction such as self-exclusion.

Recommendation: If you are considering repeated time-outs, or if you resume gambling immediately after a break, you should seriously consider activating a longer self-exclusion period and seeking professional help.

Self-Exclusion

Self-exclusion is a stronger protective measure that restricts access to your 5gringos-aussie.com account for a defined period or permanently. This measure is intended for players who recognise a high risk of gambling harm and wish to enforce a long-term break.

How to request self-exclusion

1. Log in to your account (if possible): Access your profile at 5gringos-aussie.com.
2. Navigate to Self-Exclusion: Go to "My Account" > "Responsible Gaming" > "Self-Exclusion" (or "Exclude Me"). If you cannot find this section, contact support at [email protected] and request self-exclusion.
3. Select exclusion period: Available options typically include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion)
4. Provide confirmation: You may be asked to:
   • Confirm your understanding that self-exclusion cannot be easily reversed.
   • Confirm that you will not attempt to open new accounts with 5 gringos on 5gringos-aussie.com during the exclusion period.
5. Submit the request: Once submitted, our team will process your request as quickly as reasonably practicable and send a confirmation email to your registered address.

Consequences of self-exclusion

• Account access: You will not be able to log in to your excluded account for gambling purposes during the exclusion period. Any attempt to access the account may be blocked or limited to non-gambling functions (such as viewing balance or making a withdrawal, if permitted by our procedures).
• New accounts: You agree not to create new or duplicate accounts with 5 gringos or via any mirror domains of 5gringos-aussie.com. If such accounts are identified, they may be closed and any activity managed in line with our Terms and Conditions.
• Existing balance and withdrawals:
  • Subject to identity verification, anti-money laundering checks, and the general Terms and Conditions, remaining real-money balances may be withdrawable after self-exclusion.
  • Bonus funds and unfinished wagering may be forfeited, in accordance with the applicable bonus rules at the time of exclusion.
  • Self-exclusion does not create an obligation to refund past losses.
• Communication: We will take reasonable steps to stop sending you marketing communications relating to gambling during the self-exclusion period.

Ending or extending self-exclusion

• Fixed-term exclusion: At the end of a fixed term (e.g. 6 or 12 months), your account may remain blocked until you actively request reactivation and complete any required cooling-off or reassessment steps. In some cases, reactivation will not be available or will be subject to operator discretion.
• Lifetime exclusion: A lifetime exclusion is intended to be permanent. Any request to reopen an account after a lifetime exclusion may be refused in line with harm-minimisation principles.
• Extension: You may request an extension of an existing self-exclusion at any time by contacting [email protected]. Extensions are generally processed as a continuation of the protective measure without reactivation in between.

Support reminder: Self-exclusion is only one part of recovery. We strongly encourage you to contact local Australian help services and international organisations listed below.

Support Resources

5 gringos recognises that gambling-related harm can be serious and may require professional support. Below you will find key Australian and international resources, including self-exclusion schemes and digital blocking tools. These services operate independently from 5gringos-aussie.com and are confidential.

Local support for Australia

• National Gambling Helpline (Gambling Help Line - AU)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Online support: Live chat and email counselling
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreting services on request
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7 crisis support
  • Focus: Crisis intervention, including where gambling problems are linked to distress or suicidal thoughts.
• State and Territory Gambling Help Services
  • Each Australian state and territory funds local face-to-face counselling and support groups (for example, Gambling Help NSW, Gambler's Help Victoria, Gambling Help Queensland).
  • Details are available via gamblinghelponline.org.au under "Get help in your state or territory".

Note: 5gringos-aussie.com is not licensed in Australia. Local regulators and services may still assist you with counselling, referral, and information about your rights under Australian consumer and gambling laws.

International support organisations

National self-exclusion schemes (examples)

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Provides free self-exclusion from licensed UK online gambling companies for 6 months, 1 year, or 5 years.
  • Applies to operators licensed by the UK Gambling Commission. As 5gringos-aussie.com operates under a Curaçao licence, GAMSTOP generally does not cover this site, but it may still be useful if you also use UK-licensed services.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via the Dirección General de Ordenación del Juego (DGOJ).
  • Allows residents of Spain to register for self-exclusion from licensed Spanish gambling operators.
  • Does not directly cover offshore sites such as 5gringos-aussie.com, but is important if you also use Spanish-licensed services.

Australian context: At present, national online self-exclusion schemes in Australia focus on domestically licensed services. Because 5 gringos operates offshore, you may need to combine our internal self-exclusion with blocking software and personal support to reduce exposure effectively.

Blocking software and device-level tools

• Gamban
  • Website: gamban.com
  • Blocks access to many gambling websites and apps across devices, including offshore sites.
• BetBlocker
  • Website: betblocker.org
  • Free blocking app offering a wide range of restriction periods.
• Built-in device and browser tools
  • Use parental controls, content filters, and custom block lists on your operating system, router, or browser to restrict gambling content.

Family and affected others support

• Gambling Help Online - For families
  • Resources specifically tailored for partners, parents, and friends of people with gambling issues.
  • Website: gamblinghelponline.org.au
• Financial counselling
  • Free financial counsellors in Australia can help you manage debts and budgets affected by gambling.
  • Access via the National Debt Helpline: 1800 007 007 or ndh.org.au.

Confidentiality: Most of the services above provide anonymous or confidential support. 5gringos-aussie.com will not be informed that you have contacted them unless you choose to share this information with us.

Help for Family

Gambling problems affect not only the individual but also their family, friends, and colleagues. If someone you care about is experiencing difficulties related to gambling on 5gringos-aussie.com or other platforms, there are constructive steps you can take.

Talking to a person with a gambling problem

• Prepare yourself: Learn basic information about gambling harm so you can speak calmly and factually. Avoid confronting the person while you are both angry or distressed.
• Use non-judgmental language: Focus on how their behaviour affects you and the family ("I feel worried when...") instead of accusations ("You always...").
• Choose the right moment: Talk in a private, quiet setting when the person is sober, not in the middle of gambling or immediately after a major loss.
• Encourage, do not control: Emphasise that help is available and that seeking support is a sign of strength, not failure.

Getting them engaged in support

• Suggest contacting a free, confidential service together, such as:
  • Gambling Help Online (AU) - chat, email, and phone options.
  • Local Gamblers Anonymous meetings via gamblersanonymous.org.
• Offer to sit with them while they call a helpline or to attend the first counselling session.
• Encourage them to use internal tools on 5gringos-aussie.com such as deposit limits, time-outs, or self-exclusion, and support them in following through.

Support resources for families

• Australian family support groups and forums
  • Gambling Help Online offers moderated forums and live chat where family members can share experiences.
  • Many state-based services run group programs for partners and families (see state links via Gambling Help Online).
• International family support
  • GamAnon (Gamblers Anonymous for families and friends) - information and meeting listings via the Gamblers Anonymous website.
  • Online peer-support forums linked from gamblingtherapy.org.

Recommended next steps

• Professional mental health support: Encourage the person (and, if needed, yourself) to talk to a psychologist, psychiatrist, or counsellor experienced in addiction. In Australia, referrals can be obtained through a general practitioner.
• Crisis support: If you are worried about immediate safety or severe distress, contact:
  • Lifeline: 13 11 14 (24/7)
  • Emergency services: 000 in life-threatening situations
• Financial protection: Where appropriate, seek advice on:
  • Separating finances or setting joint controls on bank accounts and credit cards.
  • Contacting a financial counsellor (e.g. via National Debt Helpline 1800 007 007).

Important: While 5gringos-aussie.com cannot provide family therapy or legal advice, we support the use of these external services and will respect any self-exclusion or account limitation requests made by the player.

Operator's Commitment

5 gringos, operated on 5gringos-aussie.com under a Curaçao licence (8048/JAZ), recognises its responsibility to minimise gambling-related harm, including for Australian players even though services are offered from an offshore jurisdiction. Our commitment is implemented through internal procedures, risk monitoring, and player-support protocols.

Internal risk-check procedures

• Behavioural analysis: We may monitor account activity patterns, such as:
  • Rapid escalation of bet sizes or deposits.
  • Extended continuous sessions without breaks.
  • Repeated failed deposit attempts, particularly after significant losses.
• Automated alerts: When specific thresholds or patterns are detected, our systems may generate alerts that:
  • Display on-site messages encouraging the use of limits, time-outs, or self-exclusion.
  • Prompt a review by our responsible gaming team.
• Account reviews: Where risk indicators are present, we may:
  • Temporarily restrict deposits or betting while seeking clarification from the player.
  • Request additional information in relation to affordability or source of funds, in line with anti-money laundering and risk management procedures.

Proactive contact and interventions

• Conditions for contact: Our support or responsible gaming team may proactively contact you (usually by email, and in some cases via in-account messages) if:
  • We detect sustained high-loss behaviour inconsistent with normal recreational play.
  • You repeatedly reverse withdrawals or immediately redeposit large amounts.
  • You request or remove limits unusually often, or request reactivation soon after self-exclusion or time-outs (where permitted).
• Nature of contact: Communications are intended to:
  • Inform you about available responsible gaming tools (limits, time-outs, self-exclusion).
  • Encourage you to review your gambling behaviour and consider seeking professional assistance.
  • Explain any precautionary measures we may have taken on your account.
• Protective actions: Depending on the circumstances and our legal obligations under Curaçao licensing:
  • We may apply or suggest limits or restrictions to reduce harm.
  • We may refuse to remove certain restrictions immediately if doing so could reasonably lead to significant harm.

Disclaimer: While we implement these measures in good faith, they cannot guarantee prevention of all gambling-related harm. You remain responsible for your own gambling decisions, and we encourage you to use independent professional support services, especially in Australia.

Updates

Responsible gaming practices and legal requirements evolve over time, particularly in relation to offshore gambling services accessed by Australian residents. 5 gringos will update this Responsible Gaming page on 5gringos-aussie.com when we introduce new tools, modify internal procedures, or need to reflect regulatory or policy changes.

How we will notify you of changes

• Website updates: The latest version of this page will always be available via the footer link "Responsible Gaming" on 5gringos-aussie.com. Material changes may be highlighted with banners or notices on the site.
• Email communication: Where required or appropriate, we may send you an email to your registered address summarising significant changes to responsible gaming tools or relevant policies.
• Terms & Conditions alignment: Updates to this page may be accompanied by updates to the general Terms and Conditions, bonus rules, and privacy information, which should be read together for a full understanding of your rights and obligations.

Last updated: 06 November 2026

Contact & Feedback

We encourage players to contact us with any questions or concerns about responsible gaming on 5gringos-aussie.com. Your feedback helps us improve our tools and procedures and supports the ongoing development of safer gambling standards for Australian users of offshore sites.

Responsible gaming contact details

• Email - Responsible Gaming / Support: [email protected]
• Email - General information: [email protected]
• Website: https://5gringos-aussie.com
• Phone: A dedicated telephone line is not specified at this time; support is primarily provided via email and online messaging.

Feedback and support requests form

To request assistance or provide feedback about our responsible gaming measures, you may use the contact forms available in the "Support" or "Contact Us" section of 5gringos-aussie.com (where available), or send an email including the following information:

1. Subject line: "Responsible Gaming - Self-control / Support Request".
2. Account details: Your registered email and username (do not send your password).
3. Request type: For example:
   • Set or adjust deposit/time limits.
   • Request time-out or self-exclusion.
   • Ask for information on available tools and external help services.
   • Provide feedback or suggestions for improving our responsible gaming features.
4. Consent and preferences: Indicate whether you agree to be contacted with recommendations or clarifications, and via which channel (email, in-account message).

Confidentiality notice: We handle responsible gaming queries discreetly and in accordance with our Privacy Policy and licensing obligations in Curaçao. However, email is not entirely risk-free; please avoid including sensitive medical information. If you require clinical advice, we recommend contacting Australian health professionals or the support organisations listed above.